# Late Shift

> An AI back office installed for roofing, HVAC, plumbing, electrical and fencing shops. Proposals written from field notes, estimate follow-up drafted, invoices chased, and Monday's numbers waiting on your phone — a person on your team clicks send, nothing goes out on its own. Ninety-minute Toil Audit, a two-week install built to your shop, sixty days run for you, then your office manager takes the keys. A Boffo Digital service operated by Bill Eisenhauer, Austin, Texas.

- Site: https://lateshift.work/
- Founder: Bill Eisenhauer (https://lateshift.work/about/) — 45 years building software systems, early engineer at Stitch Fix, senior engineering manager at ezCater, Texas real estate license
- Contact: bill@lateshift.work
- Location: Austin, Texas · works with shops anywhere (in person near Austin, on a call elsewhere)
- Updated: 2026-08-18T11:32:30-05:00
- Full text of every page: https://lateshift.work/llms-full.txt

## Offers (fixed price, USD)

- **The Toil Audit** — $1,500 (credited in full against the install). Ninety minutes at your shop, then a written report with a dollar figure on every recurring task. https://lateshift.work/audit/
- **The Install** — $6,500 (one-time · founding rate $3,250). Five workflows built to your shop, plus sixty days of me running them for you. https://lateshift.work/install/
- **The Care Plan** — $950 (per month · cancel any time). Weekly runs, the monthly numbers report, and one new workflow every quarter. https://lateshift.work/pricing/

Five founding spots. The Toil Audit comes off the install if you go ahead. The first five shops install at half price and keep the Care Plan rate locked for as long as they keep it, in exchange for their real numbers at day 90.

## What gets installed (five workflows)
- **Proposals from field notes** — give it: A voice memo from the truck, photos, and the measurements. get back: A finished proposal in your format and your pricing, ready to review. Four minutes instead of forty.
- **Estimate follow-up** — give it: Nothing. It watches what went out and what never got answered. get back: Day 3, day 10 and day 30 follow-ups drafted for every open estimate. Someone clicks send. This is the one that pays for the whole thing.
- **Invoice chasing** — give it: Your aging report, once a week. get back: A polite letter at 30 days, a firmer one at 60, and a call list at 90 — written the way you'd write it, not the way a collections agency would.
- **Monday numbers** — give it: Access to the spreadsheets you already keep. get back: Jobs sold, close rate, average ticket, what's aging, what's still open — on your phone at 6am Monday, without asking anyone.
- **One built for your trade** — give it: Your worst recurring paperwork. get back: Roofing: supplement documentation packets. HVAC: maintenance-agreement renewals. Plumbing: permit and warranty paperwork. We pick it together during the audit.

## How it works
1. The Toil Audit: ninety minutes at your shop, then a written report with a dollar figure on every recurring task and the three workflows to fix first. $1,500, credited in full against the install.
2. The install (weeks 2–3): five workflows built to your pricing, templates and voice; one dedicated folder; a written SOP binder; two training sessions.
3. Sixty days (weeks 4–11): I run it for you and the output lands in your inbox. Adoption is the whole game.
4. You take the keys: your office manager runs it; the optional Care Plan keeps me on for weekly runs, the monthly report, and one new workflow a quarter.

## The two-job guarantee
If the estimate-follow-up workflow hasn't recovered two signed jobs you'd otherwise have lost within 90 days, Bill keeps working free until it does, or refunds the install and you keep the folder and SOPs.

## Core pages
- https://lateshift.work/install/ — the five workflows and how the install runs
- https://lateshift.work/how-it-works/ — audit to keys, what's needed, payment, the guarantee
- https://lateshift.work/pricing/ — the three numbers, the founding-shop terms, the honest comparison to hiring an admin
- https://lateshift.work/audit/ — book the Toil Audit; a ten-point self-check
- https://lateshift.work/faq/ — the questions shop owners ask before booking
- https://lateshift.work/about/ — Bill Eisenhauer
- https://lateshift.work/terms/ · https://lateshift.work/privacy/

## Dispatches (articles)

- [The $100,000 Already Inside Your Shop](https://lateshift.work/dispatches/the-100000-already-inside-your-shop/) (The Toil Audit, Aug 17, 2026) — Most growth advice says get more calls. But the fastest hundred grand in a trades shop is usually money you already earned and never collected, sitting in six leaks you've never put a number on.
- [The Quoting Bottleneck: Bids Stuck in Your Truck](https://lateshift.work/dispatches/the-quoting-bottleneck/) (Proposals, Aug 13, 2026) — Every day your bid sits unwritten, your odds of winning the job drop. Most shops take three to five days to get a number out, then lose the work to whoever quoted it that afternoon.
- [The 5 Numbers Every Shop Owner Should See Monday Morning](https://lateshift.work/dispatches/the-5-numbers-every-shop-owner-should-see-monday/) (Monday numbers, Aug 10, 2026) — Your P&L tells you what already happened, weeks late. Here are the five numbers that tell you what's coming (close rate, average ticket, open-estimate value, aging, and your maintenance base) and why you never see them Monday at 6am.
- [The 4 Messages Every Shop Should Send Without Anyone Hitting Send](https://lateshift.work/dispatches/the-4-messages-every-shop-should-send/) (Follow-up, Aug 6, 2026) — Post-estimate follow-up, post-job review-and-add-on, reactivation, and the maintenance reminder. Four message sequences that recover money on their own, and most trades shops send none of them, because they wait on somebody remembering.
- [The 10 Hours a Week Your Office Spends Retyping](https://lateshift.work/dispatches/the-10-hours-a-week-your-office-spends-retyping/) (Proposals, Aug 3, 2026) — The same job gets typed by hand into the estimate, the schedule, the invoice, and QuickBooks. Same customer, same address, same scope, four or five times over. Here's what that double-entry costs, and why it lands on your night shift.
- [The Reactivation Playbook: The Customers Who Already Trust You](https://lateshift.work/dispatches/the-reactivation-playbook/) (Repeat work, Jul 30, 2026) — The cheapest job you'll book this month is a repeat call from somebody you already did great work for. Most shops never contact a past customer again. The money sitting in that list is bigger than any ad you could run.
- [One Documented Process Saves 240 Hours](https://lateshift.work/dispatches/one-documented-process-saves-240-hours/) (Running the shop, Jul 27, 2026) — If you've explained how your shop does something twice, you'll explain it a hundred times. Write it down once (proposals, permits, follow-up) and it stops living in one person's head, stops walking out the door when they do, and stops eating your nights.
- [The Capacity Trap: 60 Hours a Week and Still Can't Grow](https://lateshift.work/dispatches/the-capacity-trap/) (The late shift, Jul 23, 2026) — Revenue's up, your hours are up, and somehow the shop still can't grow past you. It isn't discipline. The office work only happens after the paying work, so it lands on you at nine at night.
- [You Don't Need Better Software](https://lateshift.work/dispatches/you-dont-need-better-software/) (The Toil Audit, Jul 20, 2026) — Before you switch from ServiceTitan to Jobber to whatever's next, look at what's actually broken. It usually isn't the tool. It's that the office work (the follow-up, the chasing, the summarizing) never gets done, and no new login fixes that.
- [The Invoices Nobody Is Chasing](https://lateshift.work/dispatches/the-invoices-nobody-is-chasing/) (Getting paid, Jul 16, 2026) — You did the work. You sent the invoice. Then nothing. The cash sitting in the 60- and 90-day columns of your aging report is money you already earned, and a chunk of it quietly turns into a write-off every year because chasing it always loses to today's fire.
- Feed: https://lateshift.work/feed.xml

## Who it is for
Owners of roofing, HVAC, plumbing, electrical or fencing shops doing $800K–$5M with 4–15 employees, where one person handles the office (or nobody does, and that person is the owner). Not for one-person trucks, shops whose problem is too few leads, or anyone wanting a twelve-month contract and a lead guarantee.

## Topics covered
AI back office for contractors, estimate follow-up automation, proposal writing from field notes, invoice and receivables follow-up, maintenance agreement renewals, job costing, Monday reporting, standard operating procedures for trades shops, small-shop operations, roofing / HVAC / plumbing.