Dispatches
Notes from the late shift.
Short, plain pieces on where the money leaks after six o'clock, and what it takes to plug it. Written by the person who sets up the crew, and only when there's something worth saying.
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Ask for the referral when the job is done
Happy customers don't send you their neighbors on their own. Ask on the day the work is finished, tell them exactly how to do it, and make it a step in every job.
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Most estimates die of silence
An estimate that never gets a second touch mostly just fades. A simple day 3, day 10 and day 30 schedule, with a different note each time, fixes that without nagging anyone.
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Plug the leaks before you buy more leads
More leads poured into a shop that doesn't follow up just leak out faster. Here are the usual holes in a trades shop and a napkin-math way to size each one.
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Structure beats willpower in a shop office
If the follow-up only happens when somebody remembers, it mostly won't happen. Here's how to run the office work so it doesn't depend on anyone's memory, including yours.
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Find out where your shop leaks.
Twelve questions, about three minutes, and a rough dollar range for where your shop leaks. When you want it measured on your own numbers, book the assessment.
Take the 3-minute scorecardbill@lateshift.work · Austin, Texas · Usually replies same day