The questions everyone asks.

A leak assessment for roofing and HVAC companies, and the fixes that follow. The main one is a crew set up for your shop that works your office overnight. By morning there's a short queue of follow-ups, text-backs, collection letters and replies, each one showing why it's there and where the facts came from. Someone in your office approves what should go out. That's it.

You don't have to. If you pick the overnight crew as a fix, someone reads a short queue in the morning and clicks approve, edit, or "we already handled that." If that takes longer than doing the work by hand, it isn't working and I want to know.

Some of it, and you should use what you pay for. Jobber can send quote reminders on a schedule, for one. The crew reads across your phone, Jobber and QuickBooks before it drafts, so a customer who already replied yes or already paid doesn't get chased, and every draft lands in front of a person first. If your software already handles a message well, we leave it there so nobody gets two.

It writes from examples of how you actually write, uses your sign-off, and never uses the words you tell it you'd never say. Someone on your team reads every draft before it goes, and the edits they make are exactly what I use to tune it.

No. Your office person is the one who makes this work. The crew takes the looking-up and typing off their desk, and they keep the judgment: what goes out, what waits, who gets a call instead. If you pick the crew, I track whether it's saving them time. If it adds work, we cut it back.

No. Every message to a customer waits until someone in your office approves it. There's no send-to-everyone button, and a draft that sits too long expires instead of going out late. The only thing that can go out on its own is your Monday numbers, and that goes to you.

Only if it earns it, and only if you say so. Every kind of message starts with a person approving each one. If a kind of message runs clean for a while (a month or more, with very few edits), the next step would be a person approving a day's drafts as a batch instead of one at a time. Exceptions-only review is kept for work that never reaches a customer, like your Monday numbers. Today every customer message is approved one at a time; batch approval isn't built yet. We'd rather move slowly than send something you'd never have sent.

The draft is ready within minutes. It goes out when someone approves it. During business hours that can be quick; after hours it waits for whoever is on call, or for the morning. I won't promise a five-minute reply unless someone in your shop is watching the queue.

Your phone system (Quo, CallRail or RingCentral), Jobber, QuickBooks Online, your Google Business Profile, and the shop's email for sending. Where a live connection isn't set up, it reads the weekly export instead: the Jobber quotes report and the QuickBooks A/R aging. It only reads the sources we connect together. Housecall Pro is built but not yet proven on a live account, so a Housecall Pro shop would be the first.

The crew stops drafting from it and tells you. If Jobber hasn't synced when it should have, you'll see a note saying so, and nothing gets drafted from old numbers.

The logins you connect are stored encrypted and used only to read what the crew needs. Customer details go only to the services that draft and send the work, never to a list or a third party for anything else, and you can ask me for an export or a deletion at any time. The privacy page has the details.