The questions everyone asks.

You don't learn it. For the first sixty days I run it and you just read what comes out. If it isn't earning its keep by then, you've spent about an hour of your time total.

Good. Neither is the shop this was built for. Everything arrives by email. If you can read a proposal and hit send, you can use it. It's built for whoever runs your office, and that person can be you or not.

We set up one dedicated folder and that's the only thing it can see. Not your whole drive, not your QuickBooks file. I'll walk you through exactly what's in it before we turn anything on.

Keep it. Late Shift handles the work that falls in the gaps those tools leave — the writing, the chasing, the summarizing. It reads the exports you already generate and works alongside whatever you pay for.

Fair question, and most people don't ask it. Every workflow is written down in plain English in an SOP binder that lives in your folder. Any competent operator could pick it up. That's deliberate — you own the whole thing.

A part-time admin runs about $3,200 a month once you count payroll tax and workers' comp, takes ninety days to learn your pricing, and then leaves with everything in her head. Late Shift is written down once, runs every night, and costs under a third of that. It isn't a replacement for a great office manager — it's what keeps one from drowning.

The Toil Audit is paid up front and credited against the install. The install is billed on completion of the build. The Care Plan bills monthly on the day you start and stops the month you cancel. Card or ACH, in USD.

Everything goes out in your voice, built from your own past proposals and emails, and a person on your team reads it before it sends. Nothing goes out automatically. Your name doesn't get put on something you haven't seen. And yes — there's software doing the drafting; a person on your side always does the sending.

That's exactly why I run it for sixty days before handing it over. Adoption is the whole game. If your office isn't using it at day 60, don't start the Care Plan — I'd rather you didn't.

The software runs $20 to $100 a month on a Claude plan, in your name, on your card. I'm not reselling it to you at a markup and I'm not hiding it. You're paying me for the setup and for running it, not for a license.

During the install, a couple of hours total spread over the first two weeks: access to the folder and the spreadsheets you keep, your past proposals and emails so it learns your voice, and answers to a handful of questions. After that, someone clicks send on what gets drafted.