What gets installed · Built to your shop
Five jobs come off your plate.
Here's exactly what they are.
Each workflow gets built around your pricing, your proposal language and the way you talk to customers. Then I run all of it for sixty days before your office manager ever touches it. Nothing generic goes out with your name on it.
The five
The office work, written down once and run every night.
Every shop your size does the same handful of jobs after the paying work is done: writing proposals, chasing estimates that never got answered, nudging slow invoices, and pulling the numbers together for Monday. Late Shift builds each of those into a workflow that drafts the work for you. A person on your team still reads it and clicks send. Nothing reaches a customer on its own.
You give it what you already have. It gives back finished work in your voice. Here is each one, and what changes hands.
Proposals from field notes
You give itA voice memo from the truck, photos, and the measurements.
You get backA finished proposal in your format and your pricing, ready to review. Four minutes instead of forty.
Estimate follow-up
You give itNothing. It watches what went out and what never got answered.
You get backDay 3, day 10 and day 30 follow-ups drafted for every open estimate. Someone clicks send. This is the one that pays for the whole thing.
Invoice chasing
You give itYour aging report, once a week.
You get backA polite letter at 30 days, a firmer one at 60, and a call list at 90 — written the way you'd write it, not the way a collections agency would.
Monday numbers
You give itAccess to the spreadsheets you already keep.
You get backJobs sold, close rate, average ticket, what's aging, what's still open — on your phone at 6am Monday, without asking anyone.
One built for your trade
You give itYour worst recurring paperwork.
You get backRoofing: supplement documentation packets. HVAC: maintenance-agreement renewals. Plumbing: permit and warranty paperwork. We pick it together during the audit.
The install itself
Two weeks of build, then sixty days where I drive.
The reason installed software actually gets used is that it isn't dumped on you on day one. It's built to your shop, then run for you until it's part of the furniture.
Built to your voice
The workflows learn from your own past proposals, emails and pricing. What comes out sounds like your shop, because it's built from your shop's own words.
One dedicated folder
Everything runs out of a single folder we set up together. It never sees your whole drive or your QuickBooks file. You'll know exactly what's in it before anything turns on.
A written SOP binder
Every workflow is written down in plain English — what it does, what to feed it, what to check. So it doesn't live in anyone's head, including mine.
Two training sessions
With whoever runs your office. Short, hands-on, and recorded. If they can read a proposal and hit send, they can run it.
Sixty days, my hands
For the first two months I do the weekly runs and the output just lands in your inbox. You watch it work before you own it.
Then the keys
Your office manager takes over the daily driving. I stay on for the weekly runs, the monthly report, and one new workflow a quarter — if you want the Care Plan.
Before you ask
Five things this is not.
- NOIt does not answer your phone. If you're losing calls, buy an answering service — that's a different problem and I'll tell you so.
- NOIt does not replace ServiceTitan, Jobber or Housecall Pro. It works alongside whatever you already pay for.
- NOIt is not a chatbot on your website talking to homeowners.
- NONothing reaches a customer without one of your people reading it and clicking send. Ever.
- NOIt will not turn you into a computer guy. If you never open it, that's fine — it's built for whoever runs your office.
Install questions
Before the build starts.
Will this sound like me, or like it came from somewhere else?
Everything goes out in your voice, built from your own past proposals and emails, and a person on your team reads it before it sends. Nothing goes out automatically. Your name doesn't get put on something you haven't seen. And yes — there's software doing the drafting; a person on your side always does the sending.
I've paid for software nobody ended up using.
That's exactly why I run it for sixty days before handing it over. Adoption is the whole game. If your office isn't using it at day 60, don't start the Care Plan — I'd rather you didn't.
What does the software underneath cost?
The software runs $20 to $100 a month on a Claude plan, in your name, on your card. I'm not reselling it to you at a markup and I'm not hiding it. You're paying me for the setup and for running it, not for a license.
What do you actually need from me?
During the install, a couple of hours total spread over the first two weeks: access to the folder and the spreadsheets you keep, your past proposals and emails so it learns your voice, and answers to a handful of questions. After that, someone clicks send on what gets drafted.
See it priced against your own numbers.
Book the Toil Audit. Ninety minutes at your shop, a written report with a dollar figure on every task, and the three workflows we'd install first. Credited in full if you go ahead.
Book the Toil Auditbill@lateshift.work · Austin, Texas · Usually replies same day